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July 28, 2025 UTC 15:00

An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity.

Travis Bates
Updated by Travis Bates

Summary

An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity.

Status

Resolved

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Update: Jul 28, 20:33 UTC

From the SIM provider - This incident has been resolved.

Update: Jul 28, 20:22 UTC

From the SIM provider - The issue has been identified and a fix is being implemented.

Update: Jul 28, 20:22 UTC

From the SIM provider - We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services:

• SIM activations

• State changes (e.g., suspensions, reactivations)

• Plan changes

Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience.

Update: Jul 28, 19:30 UTC

From the SIM provider - A fix has been implemented, and we are now seeing clear improvements in our network. Customers should begin to notice improved connectivity and fewer session failures. While performance has improved, we are continuing to monitor the network closely over the next few hours to ensure full stability.

Update: Jul 28, 2025 - 15:00 UTC

From the SIM provider - We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 8944*).

We're working closely with our upstream partners to get this resolved as soon as possible.

How did we do?

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