Data Collection & Telemetry
Overview
Update Hardware
Module and SIM Update Guides
Module Identification
Module Swap Wizard
SIM Swap Wizard
AT&T / T-Mobile Configuration Guide
Verizon Configuration Guide
Worldwide H1 SIM Configuration Guide
SIM Replacement Instructions
Wi-Fi Configuration Guide
Firmware Update
Troubleshoot
ZL6 Troubleshooting Guide
ATMOS 41W Troubleshooting Guide
EM60G Troubleshooting Guide
EM50 Series Troubleshooting Guide
Communication Test
List Cellular Carriers
Test Button & Status Lights
Fix: Retroactively Enable LTE-M Bands for 4G in Europe
Sensor Current Draw Check - ZSC
App Location Permissions on iOS and Android
Coverage
Accessories
ZENTRA Cloud 1.0 (Classic)
Quick Start
Organizations
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Edit Account Profile
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Set Measurement Unit Preferences
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Devices
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Edit Device
Re-provision ZL6 to European Server
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Time-zone and Location Override
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Dashboard
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Color Picklist
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Chart Date Range Picker [NEW]
Download Chart Data
Notifications
Models
Daily Light Integral
Ground Water Elevation
Ground Water Depth
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Daily Light Photoperiod
Chill Hours
Growing Degree Days
Create a Model
Evapotranspiration
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API
US Server API
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TAHMO Server API
Push API
R Package
API Troubleshoot
AgWeatherNet & DAS
Manage API Keys
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Release Notes
ZENTRA Field
ZENTRA Cloud 2.0 (Beta)
Getting Started
User Account
Setup
Devices
Add Data Logger
Configure Data Logger
Device Map
Data Logger Charts
Download Data Logger
Logs
Archive
Dashboards
Explorer
Data
Projects
Alerts
Environment Models
Groundwater Elevation [2.0]
Groundwater Depth [2.0]
Chill Hours [2.0]
Utah Chill Model [2.0]
Growing Degree Days [2.0]
Heat Index [2.0]
Heat Stress Wet Bulb Globe Temperature WBGT [2.0]
Wind Chill [2.0]
Evapotranspiration [2.0]
Leaf Wetness Amount of Water [2.0]
Daily Light Photoperiod [2.0]
Plant Available Water [2.0]
Daily Light Integral [2.0]
ZENTRA Cloud Beta Release Notes
Accessibility
Feedback
Privacy, Security, Terms & Conditions
Uptime Monitor
- All Categories
- Uptime Monitor
- Incident Reports
Incident Reports
View active and resolved incident reports related to network connectivity, server uptime, and other issues.
Current/Active Incidents
Power outage in Pullman, WA ➡️
Incidents Table
Date | Description | Type | Severity | Status | Report |
December 17, 2025 16:37 UTC | A regional power outage occurred in Pullman, resulting in the loss of mains power to the ZENTRA Cloud server. | Server | Critical | Monitoring | |
July 28, 2025 15:00 UTC | An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity. | Network | Minor | Resolved | |
March 31, 2025 18:30 UTC | The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error. | Software | Critical | Resolved | |
March 20, 2025 15:55 UTC | IT identified a drive that failed on the server data array. New drives were installed, and stability was restored. | Server | Critical | Resolved | |
October 29, 2024 14:55 UTC | The ZENTRA Cloud server went down unexpectedly. Server service was restored, and data transfer from devices resumed. | Software | Critical | Resolved | |
September 30, 2024 15:55 UTC | An issue with a network provider prevented data transmission for devices on the Verizon network. The provider resolved the issue and restored connectivity. | Network | Critical | Resolved | |
June 27, 2024 15:41 UTC | An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity. | Network | Minor | Resolved | |
June 22, 2024 15:00 UTC | The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error. | Software | Critical | Resolved | |
August 28, 2023 19:39 UTC | An issue with a network provider prevented data transmission for some devices. The provider restored connectivity, and devices came back online. | Network | Minor | Resolved |
How did we do?
Uptime Monitor
