API Troubleshoot

Updated by Travis Bates

When you encounter issues with an API request, please provide the details below so our team can help diagnose and resolve the problem.

Endpoint URL:

Share the specific URL or endpoint you are trying to access. This helps identify the API service you are interacting with.

Request Headers:

Include the headers you’re sending along with the request. Common headers include “Authorization,” and “Content-Type.”

Request Parameters:

Include the query parameters, such as the device serial number, start date, end date, page number, and readings per page.


Explain how you are authenticating with the API.

Error Messages:

If you received an error response, share the exact error message or status code.

Sample Request:

Provide a sample of the actual request you are making so we can run the same request to reproduce the problem. A small snippet of your code is usually sufficient.

Sample Response:

Provide a sample of the response. Describe the difference in the response that you were expecting.

Environment Details:

Mention the programming language, framework, and any relevant libraries you are using.

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