Data Collection & Telemetry
Overview
Update Hardware
Module and SIM Update Guides
Module Identification
Module Swap Wizard
SIM Swap Wizard
AT&T / T-Mobile Configuration Guide
Verizon Configuration Guide
Worldwide H1 SIM Configuration Guide
SIM Replacement Instructions
Wi-Fi Configuration Guide
Firmware Update
Troubleshoot
ZL6 Troubleshooting Guide
ATMOS 41W Troubleshooting Guide
EM60G Troubleshooting Guide
EM50 Series Troubleshooting Guide
Communication Test
List Cellular Carriers
Test Button & Status Lights
Fix: Retroactively Enable LTE-M Bands for 4G in Europe
Sensor Current Draw Check - ZSC
App Location Permissions on iOS and Android
Coverage
Accessories
ZENTRA Cloud 1.0
Quick Start
Organizations
Account
Edit Account Profile
Update Account Password
Lost Password/Password Reset
Set Measurement Unit Preferences
Users
Devices
Device Inventory
Edit Device
Re-provision ZL6 to European Server
Add Device
Remove Device
Time-zone and Location Override
Calibrations
Downloads
Dashboard
Enable Chart Status
Create Custom Charts
Color Picklist
Add Traces to Chart
Chart Stats
Print Charts
Set a Target Range
Lock Chart Axes
Chart Date Range Picker [NEW]
Download Chart Data
Notifications
Models
Daily Light Integral
Ground Water Elevation
Ground Water Depth
Plant Available Water
Daily Light Photoperiod
Chill Hours
Growing Degree Days
Create a Model
Evapotranspiration
Subscriptions
Error Codes
Applications
FAQ
ZENTRA Field
ZENTRA Cloud 2.0
Frequently Asked Questions
Introduction to 2.0
Getting Started
User Account
Setup
Devices
Add Data Logger
Configure Data Logger
Device Map
Data Logger Charts
Download Data Logger
Logs
Archive
Dashboards
Explorer
Data
Workspaces (Projects)
Alerts
Environment Models
Chill Hours [2.0]
Daily Light Integral [2.0]
Daily Light Photoperiod [2.0]
Evapotranspiration [2.0]
Groundwater Elevation [2.0]
Groundwater Depth [2.0]
Growing Degree Days [2.0]
Heat Index [2.0]
Heat Stress Wet Bulb Globe Temperature WBGT [2.0]
Leaf Wetness Amount of Water [2.0]
Plant Available Water [2.0]
Utah Chill Model [2.0]
Wind Chill [2.0]
Subscriptions
Feedback
API
v3.0/4.0
US Server API
EU Server API
TAHMO Server API
Push API
R Package
API Troubleshoot
AgWeatherNet & DAS
Manage API Keys
v5.0
Metadata
Release Notes
Accessibility
Security
Uptime & Incidents
Legal
Table of Contents
- All Categories
- Uptime & Incidents
- ZENTRA Cloud 1.0 Uptime
ZENTRA Cloud 1.0 Uptime
View the current uptime status and service availability for ZENTRA Cloud 1.0.
Uptime
Incident Reports
Date | Description | Type | Severity | Status | Report |
May 27, 2026 22:56 UTC | An internal server error was encountered when attempting to access ZENTRA Cloud. | Server | Critical | Resolved | |
April 22, 2026 18:06 UTC | METER Received reports of delays in data communication. Delays started at 08:00 UTC. The ZENTRA Cloud communication service unexpectedly exceeded available resources. The data connection has been reestablished. A mitigation has been applied to the server to prevent the issue from occurring again. | Connectivity | Critical | Resolved | |
December 17, 2025 16:37 UTC | A regional power outage occurred in Pullman, resulting in the loss of mains power to the ZENTRA Cloud server. | Server | Critical | Resolved | |
July 28, 2025 15:00 UTC | An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity. | Network | Minor | Resolved | |
March 31, 2025 18:30 UTC | The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error. | Software | Critical | Resolved | |
March 20, 2025 15:55 UTC | IT identified a drive that failed on the server data array. New drives were installed, and stability was restored. | Server | Critical | Resolved | |
October 29, 2024 14:55 UTC | The ZENTRA Cloud server went down unexpectedly. Server service was restored, and data transfer from devices resumed. | Software | Critical | Resolved | |
September 30, 2024 15:55 UTC | An issue with a network provider prevented data transmission for devices on the Verizon network. The provider resolved the issue and restored connectivity. | Network | Critical | Resolved | |
June 27, 2024 15:41 UTC | An issue with a network provider prevented data transmission for some devices with SIM card numbers starting with 8944. The provider resolved the issue and restored connectivity. | Network | Minor | Resolved | |
June 22, 2024 15:00 UTC | The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error. | Software | Critical | Resolved | |
August 28, 2023 19:39 UTC | An issue with a network provider prevented data transmission for some devices. The provider restored connectivity, and devices came back online. | Network | Minor | Resolved |
How did we do?
ZENTRA Cloud 2.0 Uptime
