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Communication Test

A successful communication test will confirm that the data logger can transmit data to ZENTRA Cloud servers, as well as provide a connection quality rating.

Travis Bates
Updated by Travis Bates

A successful communication test will confirm that the data logger can transmit data to ZENTRA Cloud, as well as provide a connection quality rating. Even a poor-quality connection can successfully send data. Prior to installing the sensors and the data logger, check the connection status at the location.

ZENTRA Utility Mobile
  • Connect to the data logger with ZENTRA Utility Mobile.
  • Tap the Test button in the Actions panel.
    • If the logger fails the test, move to a new location and try again. Sometimes, moving just a few meters will provide a successful connection.
    • For a cellular device, if the test continues to fail, try the List Cellular Carriers test instead and send a screenshot of the result to Support.

Steps

ZENTRA Utility
  • Connect to the data logger with ZENTRA Utility.
  • Click the Test button in the toolbar.
  • The Communication Test dialog will appear.
  • Click Test.
    • If the logger fails the test, move to a new location and try again. Sometimes, moving just a few meters will provide a successful connection.
    • For a cellular device, if the test continues to fail, try the List Cellular Carriers test instead and send a screenshot of the result to Support.

Steps

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EM50 Series Troubleshooting Guide

List Cellular Carriers

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