ZENTRA Cloud incident [Resolved]
Incident Report
*Please note data will populate as the connections continue to improve. If your data is behind, it is still saved on your device and will have pending data to upload once the connection is established.
Once the incident is resolved a full report will be available on this site.
Resolved: March 28th - 01:00 UTC
ZENTRA Cloud incident has been resolved and there is stability to the intermittent issues with connectivity. The ZENTRA Cloud Team and METER IT have replaced hardware. Plans for future improvement and prevention are being worked on and a report will be posted soon.
Monitoring: March 27th - 018:30 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team and METER IT have begun replacing hardware. Over the next [1] day the systematic replacements will be performed, and monitoring will be continuing to as the solution is applied.
Monitoring: March 26th - 018:30 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team and METER IT have begun replacing hardware. Over the next [2] days the systematic replacements will be performed, and monitoring will be continuing to as the solution is applied.
Monitoring: March 25th - 018:00 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team and METER IT have begun replacing hardware. Over the next [3] days the systematic replacements will be performed, and monitoring will be continuing to as the solution is applied.
Root Cause Identified: March 24th - 21:00 UTC
ZENTRA Cloud Team and METER IT has Identified the root cause of the intermittent connectivity of ZENTRA Cloud. Hardware has been ordered and will perform systematic hardware replacement as per industry standards.
Monitoring: March 23rd - 01:00 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Monitoring: March 22nd - 20:00 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Investigating: March 21st - 25:00 UTC
ZENTRA Cloud is seeing stability to the intermittent issues with connectivity. The ZENTRA Cloud Team has identified root cause and continuing to work toward the solution.
Investigating: March 20th - 22:30 UTC
ZENTRA Cloud is seeing stability to the intermittent issues with connectivity. The ZENTRA Cloud Team has identified root cause and continuing to work toward the solution.
Investigating: March 20th - 16:30 UTC
ZENTRA Cloud is seeing decreased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to work toward the solution.
Monitoring: March 19th - 18:50 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Investigating: March 18th - 23:30 UTC
ZENTRA Cloud is seeing decreased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to work toward the solution.
Monitoring: March 18th - 15:30 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Monitoring: March 18th - 03:30 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Monitoring: March 17th - 22:30 UTC
ZENTRA Cloud is seeing increased stability to the intermittent issues with connectivity. The ZENTRA Cloud Team is continuing to monitor the solution applied and working to find the root issues.
Investigating: March 17th - 20:30 UTC
ZENTRA Cloud is continuing to experience intermittent issues with connectivity. The ZENTRA Cloud Team is working to find root issues and restore stability.
Investigating: March 17th - 15:55 UTC
ZENTRA Cloud is currently experiencing intermittent issues with our database. As a result, you may notice missing data starting from Saturday (3/15/25), this data will populate once stable connectivity is restored.
Please be assured that our team is actively investigating the cause of this issue and working diligently to resolve it as quickly as possible. We understand the importance of reliable data access and apologize for any inconvenience this may cause.
Follow this page to keep up to date on this incident.
