Data Gaps 03/31/25 [Resolved]
Incident Report
*Please note data is on the ZENTRA Cloud server. This is a caching issue in the graphing calculations.
Please reach out to support.environment@metergroup.com with questions or you need you cache cleared before this incident is resolved.
Once the incident is resolved a full report will be available on this site.
Resolved: April 6th - 17:00 UTC
We have resolved the issue with data gaps in the visual and API calls.
Monitoring: April 6th - 18:00 UTC
We are monitoring the fix applied on April 4th to verify data is behaving the way it should.
Monitoring: April 5th - 18:00 UTC
We are monitoring the fix applied on April 4th to verify data is behaving the way it should.
Identified: April 4th - 18:00 UTC
This issues has been identified and a push to fix has been implemted.
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
Investigating: April 4th - 02:00 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
Investigating: April 3rd - 16:00 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
[Resolved] Tilt angle on ATMOS 41 and ATMOS 41W is now available via API.
Investigating: April 3rd - 02:00 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
Tilt angle on ATMOS 41 and ATMOS 41W is no longer available via API. we are working to resolve this issue in addition to the cache issue.
Investigating: April 2nd - 018:00 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
Investigating: April 1st - 01:00 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
Investigating: March 31st - 018:30 UTC
ZENTRA Cloud is seeing data gaps in visual and API graphed data. We have confirmed data is present once the server cache is cleared and data is re-calculated. we are determining why this incident is occurring.
