June 22, 2024 15:00 UTC
Updated
by
Travis Bates
Summary
The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error.
Status
Resolved
Report
Update: July 1st - 21:55 UTC
We're still monitoring progress in clearing chart caching; we are about halfway done; this issue is impacting all devices on ZENTRA Cloud.
Update: July 1st - 16:17 UTC
We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.
Update: June 29th - 12:52 UTC
We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.
Update: June 28th - 23:19 UTC
We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.
Update: June 28th - 15:17 UTC
We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.
Update: June 28th - 20:00 UTC
We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.
Identified: June 24th - 20:00 UTC
METER Group has identified the issue causing data to not appear in charts, though the data is present on the server for clients to download. To resolve this issue, we will clear the cache on all devices affected starting immediately. This can take some time and cause slowness in loading. this issue is impacting all devices on ZENTRA Cloud.
If you have been downloading data via the API, you will need to re-call all missing data.
Investigating: June 22th - 13:41 UTC
METER Group has been notified of missing data present on ZENTRA Cloud. We are investigating the issue.
