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June 22, 2024 15:00 UTC

The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error.

Travis Bates
Updated by Travis Bates

Summary

The ZENTRA Cloud software team identified an issue with data retrieval on the server and worked to resolve the error.

Status

Resolved

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Update: July 1st - 21:55 UTC

We're still monitoring progress in clearing chart caching; we are about halfway done; this issue is impacting all devices on ZENTRA Cloud.

Update: July 1st - 16:17 UTC

We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.

Update: June 29th - 12:52 UTC

We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.

Update: June 28th - 23:19 UTC

We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.

Update: June 28th - 15:17 UTC

We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.

Update: June 28th - 20:00 UTC

We're still monitoring progress in clearing chart caching; this issue is impacting all devices on ZENTRA Cloud.

Identified: June 24th - 20:00 UTC

METER Group has identified the issue causing data to not appear in charts, though the data is present on the server for clients to download. To resolve this issue, we will clear the cache on all devices affected starting immediately. This can take some time and cause slowness in loading. this issue is impacting all devices on ZENTRA Cloud.

If you have been downloading data via the API, you will need to re-call all missing data.

Investigating: June 22th - 13:41 UTC

METER Group has been notified of missing data present on ZENTRA Cloud. We are investigating the issue.

How did we do?

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